Accepting & Rejecting your Proof (and replacing files when rejected)
Introduction
This guide is for end user customers & network partners only.
If you are a staff member based at our Grenada North production hub or,
one of our Corporate Studios, you will need to login to view our internal User Guide here.
If you can't login, please contact the Online Solutions Team.
This article takes you through the process of Accepting and/or Rejecting your online digital proofs, as well as, replacing your files after you have rejected a proof.
Accepting & Rejecting a Proof
If you have requested a PDF Soft Proof of your job during the quoting process, an email will be sent to the contact that was chosen for the soft proof, once your file has passed the preflight process. This contact could be you or a team member.
The email you receive should look similar to the one below.
In the email, click the link/button to go to your online proof.
We have included both a link AND a button as sometimes, email programs will strip out shapes and images, like buttons.
Just click which ever works for you.
This will open a new tab in your browser showing the proof screen. On the left side, there should be a thumbnail image of your file. On the right side, click Review Proof.
Your low-res proof will start to download and a pop-up window will appear.
You can view your proof in your downloads folder on your computer. Once you have looked it over thoroughly, go back to the pop-up window and choose to either Reject or Approve, then click Confirm.
If the pop-up window has disappeared, click the Review Proof button again to activate.
If you select Reject, you will then be asked to input a reason why you have rejected your proof, which you can note down and then Confirm.
Once completed the area will turn red and two options will appear on the right-hand side. To replace the artwork, select Replace Artwork (as pictured below)
You will then be led to the artwork upload area of the job, where you can replace the artwork. You’ll be able to see the rejected file. Click the Replace button.
This will then open your file explorer/finder window. Locate your new file and click Upload. Once it is uploaded, click Confirm.
The new artwork will then go through the preflight process again and a new proof will be sent.
What is Preflight? After you've uploaded a file to a job and confirmed, your file will go through Preflight. This is an automated process that does some general ‘file checking', and will let you know if your file is ok to go to print.
Questions?
If you have any technical difficulties using the online portal, you can leave us a message in the chat module at the bottom of your screen - we are online during normal business hours. For all other queries, please get in touch with your account manager.
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