Replacing Artwork in Your Job after failing Preflight
Introduction
This guide is for end user customers & network partners only.
If you are a staff member based at our Grenada North production hub or,
one of our Corporate Studios, you will need to login to view our internal User Guide here.
If you can't login, please contact the Online Solutions Team.
This article outlines steps for replacing the artwork on the job, after files have failed Preflight.
Replacing Artwork in Your Job after Failing Preflight
If you’ve uploaded your files and confirmed them, your file will go through an automated preflight.
Once it has gone through the preflight process, an email will be sent to the person who created the job, letting them know if the file has passed or failed this check.
If your file fails you’ll receive an email explaining why it has failed and, it will ask for you to resupply the file. It will look something similar to this:
In the image above you can see the reason for failure, a link and a button. Clicking on the button (highlighted in yellow) or link will lead back to the Artwork Upload area of your job.
There, you’ll be able to see the failed file. Click Replace. Your file explorer/finder window will open. Once you have located your fixed file, click the blue Upload button.
When the file has fully finished uploading and you can see a thumbnail of the first page, click Confirm.
The new artwork will then go through the preflight process again.
What is Preflight? After you've uploaded a file to a job and confirmed, your file will go through preflight. The preflight process is an automated process that does some general ‘file checking', and will let you know if your file is all good to go to print.
Questions?
If you have any technical difficulties using the online portal, you can leave us a message in the chat module at the bottom of your screen - we are online during normal business hours. For all other queries, please get in touch with your account manager.
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