Tracking the Status of Your Order
Introduction
This guide is for end user customers & network partners only.
If you are a staff member based at our Grenada North production hub or,
one of our Corporate Studios, you will need to login to view our internal User Guide here.
If you can't login, please contact the Online Solutions Team.
In this article, we'll show you how you can monitor the status of your job and any other useful information you can get from your Orders page.
Job Status
Navigate yourself to the Orders tab on the Menu bar. From here you can see all orders in progress and previously completed jobs.
Each job has a coloured status bar running under the thumbnail - this might be orange, green or red depending on the job status.
If you run your cursor along this bar, a status will appear showing you how far your job is through the production stages. See below examples.
Job Details
To get a broader look at your job details, click More Details.
Here you can see Job Status, Details, Artwork, Invoice and Original Quote.
If you scroll further down, you can see if (or when) your order was despatched.
Tracking Your Order
For a live tracking link, navigate to the More Details area of your order (see above). Scroll to the bottom and copy the Consignment number.
Next, go to our Live Tracking App and paste your Consignment number in, then click the Magnifying Glass. This will give you your tracking information.
Please note: Tracking info can take up to 24 hours to populate on the app depending on the Courier/Freight company updating details at their end.
Questions?
If you have any technical difficulties using the online portal, you can leave us a message in the chat module at the bottom of your screen - we are online during normal business hours. For all other queries, please get in touch with your account manager.