Uploading your Artwork (While placing order)
Introduction
This guide is for end user customers & network partners only.
If you are a staff member based at our Grenada North production hub or,
one of our Corporate Studios, you will need to login to view our internal User Guide here.
If you can't login, please contact the Online Solutions Team.
Once you have click Place Order on the quote Order Details page, and Payment has been made (if applicable), you will be directed to an Artwork Upload page.
Artwork Upload Page
Summary
Working your way down the page, here is a summary of what you are looking at (see screenshot below for references).
The first heading you see is SUBMIT ARTWORK - J0XXXXX - the J0XXXXX number is your Job number. Hold onto this reference as it can be communicated back to your account manager should you have any questions during production.
Next, there are a couple of notes that just help you out with information. Always a good idea to read these.
The main information section shows your actual job details. These have been carried through from the Quote that you accepted.
It lists:
Job Title, Job number, Description, Quantity, Size, Price and original Quote Number.
Note: At this point, your job is already in the system, so these details can't be changed without getting in touch with your account manager first. However, we still recommend you review the print specifications here as they should match your supplied artwork files.
Lastly, you should see Artwork Upload Modules. On the left, is where your print files are to be uploaded. On the right is the Supporting Documents area. This is where any documents that might not be the print files, but may aid us in printing your job. can be uploaded. Examples would be, a database for a mail merge job, logos and branding for our Design team to create artwork for you or a folding guide for a specialty folded product.
Please do not upload your Print Ready PDFs to the Supporting Documents area.
Uploading files
An Artwork upload module will show for each section where we are expecting a file. For example, a book might require a Cover file AND a Text (insides) file, so there will be two upload modules. Whereas a Business Card would only require 1 file.
You will need to upload your print-ready file/s into the Print Ready PDF section (left).
You can either drag and drop your file or select ‘no file selected’ and a file browser window will pop up. Once your file has been selected, click Upload. Your file will be uploaded to the job.
Wait until your artwork is fully uploaded and you can see a thumbnail before proceeding.
Tip: If you can't see the thumb but the upload looks complete, just refresh/reload your page.
Once your file has been uploaded you can now click the Confirm button on the bottom right of the page. Once clicking confirm, your file will begin the Preflight process.
See next: I've Placed my Order - What now?
Questions?
If you have any technical difficulties using the online portal, you can leave us a message in the chat module at the bottom of your screen - we are online during normal business hours. For all other queries, please get in touch with your account manager.
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