Reorder an old Job
Introduction
This guide is for end user customers & network partners only.
If you are a staff member based at our Grenada North production hub or,
one of our Corporate Studios, you will need to login to view our internal User Guide here.
If you can't login, please contact the Online Solutions Team.
If you have previously printed a job through this system before, it is possible to generate a Reorder at your end. However, if you job is from an old system, you will need to get in contact with your account manager to action.
Creating a Reorder
Finding your old order
Start by going to Orders on the Menu bar.
This will bring up a list of your last 50 jobs by default. If you require something outside of this parameter, you can either change the View;
Click the Filter icon (right) to eliminate job statuses that you think might not apply to your job. If they are green, they are activated.
Or simply run a search for either your job number - if you know it - or just a keyword. Click Find Order to search.
Tip: Don't open the job yet - a Reorder needs to be done on this screen.
Artwork - Does it stay the same?
In the orders list, your job should look something like this example:
At this point, you need to know whether or not your artwork files are going to change from the last time this job was printed AND, if they still meet the quoted print specifications.
Checking your Artwork
Click the little drop-down arrow next to the More Details button, then select Artwork.
This will take you to the Submit Artwork page for that job.
Scroll down to the artwork sections. Click Download on each artwork section, then choose Print Ready. If you can only see Original, this just means that your file passed preflight with no issues when it was last printed. So click that instead.
See examples below.
Note: If your files no longer match the original quote, you may no longer be able to follow the 'Reorder an old Job' process, treat this like a NEW job. You will need to create a new quote or send an RFQ through asking for a quote update (Create Order > Request for Quote). Progress this new quote through to an order.
Creating a Reorder
From the Orders page, click the little drop-down arrow next to the More Details button, then select Reorder Item
If your original quote is still current, you will be directed to the Order Details page. There will be a new quote number (top right) and you will be able to finalise your proof & delivery details as per usual.
See Placing an Order
If your original quote is no longer current or was custom-made at our end - an error similar to one of these will popup:
. 
This means your quote has either expired, or the product selected has been updated since this quote was created.
Therefore, you are no longer able to follow the 'Creating a Reorder' process, treat this like a NEW job.
You will need to create a new quote or send an RFQ through asking for a quote update (Create Order > Request for Quote).
Questions?
If you have any technical difficulties using the online portal, you can leave us a message in the chat module at the bottom of your screen - we are online during normal business hours. For all other queries, please get in touch with your account manager.
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