Placing an Order
Introduction
This guide is for end user customers & network partners only.
If you are a staff member based at our Grenada North production hub or,
one of our Corporate Studios, you will need to login to view our internal User Guide here.
If you can't login, please contact the Online Solutions Team.
This article walks you through placing your order from a quote including links to Delivery and Payment processes.
Before you start to place an order, you need to either Create a Quote, or open an existing quote.
Placing an Order
If you have been sent a quote via email, you can click the link to open this in the portal.
If you do not have this link, login and go to Quoting > View Quotes on the menu bar.
Scroll through the quotes until you find what you are looking for.
You can filter even more, by entering a keyword that might be in the title of the quote in the lower search field on the right side.
The Find Quote filter box is for entering a specific quote number, a keyword search won’t work.
The Search field, will look for a Q number or a keyword. This is why updating your titles is important.
When you have found the quote you are looking for, take note of the Status (far right column).
If the status is Accepted, this one has already been ordered or closed off, you will have to either create a new quote or, if a job was previously printed using this quote, you could Create a Reorder.
If it is In Process or Awaiting Acceptance, it is still current and you should be able to order it.
Click the number on the far left to open your quote to the Order Details screen.
Tip: If you need to update your quote in any way, see Updating Quotes.
Otherwise, if you are ready to place this order, you can proceed. Choose a Quantity to print.
The quote will advise the standard delivery time frame for that product. You can request a delivery date at this stage. click on Requested Date to set it. We will endeavour to meet this date, If we can’t, we will be in contact.
Scroll to the Questions section. You may need to click on the word 'Questions (x) *' to expand this area.
Here, we will ask you for any extra information we might need.
Most commonly, if you have selected that you want a PDF proof sent, it will ask you who you want to send that to. If the contact you wish to send the proof to is not on the list, click the yellow + symbol to add a new contact. Otherwise, there may be questions relating to binding, colours, orientation etc. In some cases, there may not be any questions for you to answer at all.
Note: If any questions are not answered, you will not be able to click Place Order further down.
Delivery
Select either Single, Multiple or Pickup for your delivery option.
Single Delivery
Using the drop-downs, select a Delivery Address and a Contact. If the options you need are not on the list, click the grey + symbol next to the drop-down to add a new one.
Enter your new delivery details ensuring that you do not leave any of the mandatory fields empty. You can even select whether or not you want the system to remember this address so it is selectable next time.
Tip: You can also click into the text field next to the Location Icon (Top), start typing your address and Google will auto-fill the correct address details.
Click Save and Close.
Repeat the above process for adding a new Contact.
If you have an address loaded already but it needs to be updated, click the grey Pencil Icon.
Enter your updated delivery details, ensuring that you do not leave any of the mandatory fields empty.
Multiple Delivery
To split your delivery and send parts to multiple addresses, see Deliver to Multiple Addresses (Split Delivery)
Pickup
Selecting Pickup assumes you will collect your order from the Factory location where it is being printed, at zero cost. Our main Factory hub is in Grenada North, Wellington. However, some studios do print on site as well so you will need to confirm this with your account manager first.
Summary
This section, simply gives a summary of the quote so far. Here, you can set a Quote Contact. This can be different to the Proof Contact and the Delivery Contact because all three serve a different purpose. This is your main contact who the invoice will be made out to and who order confirmations will be sent to.
Adding a Purchase Order
In the lower left corner of the Summary, there is a field for adding a Purchase Order. Should you decide to send this quote to print, this P/O will carry through to the job and invoice.
Lastly, click Place Order.
Note: If you cannot click Place Order yet, there might be some Questions you have not answered. Scroll back up to complete these.
Payment
If you DO NOT have a credit account with us, you will be directed to a payment portal where you will need to complete payment before uploading your artwork files. See Paying for my job.
Uploading Artwork
If you do have a credit account, you will be directed to an Artwork Upload page. See Uploading your Artwork (While placing order)
Questions?
If you have any technical difficulties using the online portal, you can leave us a message in the chat module at the bottom of your screen - we are online during normal business hours. For all other queries, please get in touch with your account manager.
Related Articles
Uploading your Artwork (While placing order)
Introduction This guide is for end user customers & network partners only. If you are a staff member based at our Grenada North production hub or, one of our Corporate Studios, you will need to login to view our internal User Guide here. If you can't ...Paying for my Job
Introduction This guide is for end user customers & network partners only. If you are a staff member based at our Grenada North production hub or, one of our Corporate Studios, you will need to login to view our internal User Guide here. If you can't ...Order an Existing Custom Die Knife
Introduction This guide is for end user customers & network partners only. If you are a staff member based at our Grenada North production hub or, one of our Corporate Studios, you will need to login to view our internal User Guide here. If you can't ...I've Placed my Order - What now?
Introduction This guide is for end user customers & network partners only. If you are a staff member based at our Grenada North production hub or, one of our Corporate Studios, you will need to login to view our internal User Guide here. If you can't ...Reorder an old Job
Introduction This guide is for end user customers & network partners only. If you are a staff member based at our Grenada North production hub or, one of our Corporate Studios, you will need to login to view our internal User Guide here. If you can't ...